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We try to give the best possible service at all times to our patients. However, things sometimes go wrong.

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

We operate our practice complaints procedure as part of the NHS scheme for dealing with complaints. Our complaints system meets the national criteria set by the NHS executive.

• how to complain
• what we will do
• how to complain on behalf of somebody else
• if you are unhappy with our response