if you are unhappy with our response

You may also like to contact ICAT, the Independent Complaints Advocacy Team who can offer you independent help and advice in making a complaint. The telephone number to contact is 01274 750784 or by post Rooms 21-29, 1st Floor, The Tradeforce Building, Cornwall Place, Bradford BD8 7JT.

We hope that if you have a problem, you will use our Practice complaints procedure. We believe that this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our services.

If you do not feel able to raise your complaint with us or you are dissatisfied with the outcome of your complaint you can contact NHS England. The helpline telephone no. is 0300 3112233 or email england.contactus@nhs.net or by post to NHS England, PO Box 16738, Redditch, B97 9PT.

If you do remain dissatisfied you can approach the PHSO with your complaint. This should be done within 12 months of the final outcome of the practice complaints procedure.

You can contact the PHSO, Milbank Tower, Millbank, London, SW1P 4QP or telephone 0345 015 4033