how to complain

Complaints can be made:-

• by telephone
• online
• by letter
• in person

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible -  ideally, within a matter of days or at most a few weeks - as this will enable us to establish what has happened more easily.

Complaints should be made:-

• within 12 months of the matter which  caused the problem; or
• within 12 months becoming aware you have something to complain about.

Initially, complaints should be addressed to the Operations Manager, or any of the doctors or the Practice Manager to discuss your concerns.  The Complaints procedure will be explained to you and we’ll ensure that your concerns are dealt with promptly.  It would be helpful if you can give us specific details of what you feel went wrong and what outcome you would like.